Push Notification

Push Notifications are notifications sent directly to the face of your users' mobile devices. Push Notifications can be used for announcements, upcoming events, and more.

When a user receives a push notification, it is displayed as a banner or notification on the device lock screen, depending on the user's device settings.

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NOTE

Users must have notifications enabled on their mobile device in order to receive notifications.

To enable push notifications on a mobile device, see Enable Notifications - iOS or Enable Notifications - Android.

TOP TIPS

Push notifications should be used to communicate reminders, updates and other information to app users. Below are Alosant’s recommendations to help you deliver complete, timely, and targeted information to your app users.

1. Plan to send at least one notification per week to elicit app engagement.
2. Schedule notification delivery in the morning (9:00-11:00 am) or evening (4:00-6:00 pm) for optimal reach.
3. Keep your notification message short and simple. Push notification text should not exceed 200 characters.
4. Provide additional information in the app. Always include an Action to open a page, event, or menu in the app to drive users to the app for details.
5. Select the correct audience to keep your notification relevant to app users.
6. Send notifications in advance of important events, temporary closures, or use to share do-not-miss updates with your community.

To configure, see Create a Push Notification.

To create a new Push Notification, please follow the steps below:

1. In the Admin sidebar, find and select Push Notifications.

2. Click +New Push Notification.

3. Enter a Reference Name. This is a short description for admins to quickly understand the notification content. Not visible to recipients.

4. Enter the Notification Text. This is the text that appears on the user’s screen when receiving the notification on their device.

5. Select the Action that is taken when a user clicks their notification.

a. Open URL in Browser: Tapping the notification opens this URL in a browser on the device.

b. Open App Screen: Tapping the notification opens the app to the page or event specified.

6. Input the corresponding Browser URL or App Screen details based on the Action selected.

7. Set the date and time of delivery using the Deliver At menus.

8. Select the applicable checkboxes for one or more User Groups listed to indicate the recipients of the push notification.

9. Click Save.

RECOMMENDED

Complete all details on this page, even if prompted as optional. This ensures the best experience for your users.

To set the Push Notification audience, please follow the steps below:

1. In the Admin sidebar, find and select Push Notifications.
2. Find the push notification you wish to edit.
3. Click the pencil icon to edit.
4. Select the applicable checkboxes for one or more User Groups listed to indicate the recipients of the push notification.
5. Click Save.

To edit a Push Notification prior to delivery, please follow the steps below:

1. In the Admin sidebar, find and select Push Notifications.
2. Find the push notification you wish to edit.
3. Click the pencil icon to edit.
4. Adjust the details of the push notification.
5. Click Save.

To delete a Push Notification before delivery, please follow the steps below:

1. In the Admin sidebar, find and select Push Notifications.
2. Find the Push Notification you would like to delete.
3. Select the checkbox next to the notification.
4. Click the trash icon to delete.
5. In the dialog box, click OK.

Recent Push Notifications display in your app as a page. This page automatically updates when a push notification is sent from the admin. Most recent push notifications populate at the bottom of the page description. Manual updates are permitted to this page, and allow you to delete old push notifications in the description and enter other information.

This page also has the capability to be pinned to the menu, where users can find recent push notifications more easily.

To configure, see Add Recent Push Notifications Page to Home Feed.

To update the text on the Recent Push Notifications page, see Update the Recent Push Notifications Page.

To add or pin the Recent Push Notifications page to the Home feed, please follow the steps below:

1. In the Admin sidebar, find and select Pages.
2. In the search bar, type Recent Push Notifications, then click Search.
3. Click the page.
4. Assign one or more triggers to the page in the Triggers field. See What are Triggers? for details.
5. Click Save.

To update the Recent Push Notifications page, please follow the steps below:

1. In the Admin sidebar, find and select Pages.
2. In the search bar, type Recent Push Notifications, then click Search.
3. Click the page to edit the description.
4. Click Save.

IMPORTANT

Do not change the page name. If the page name is modified, the automatic update will generate a new page with the correct name.