Event Email Reminders

Email Reminders allow communities to send an email to the user who holds a reservation for an event, notifying them of their upcoming reservation. The community has the ability to customize the text in the reminder email upon creating or editing the event.

The system sends the reminder email on the top of every hour. If the reservation begins at 4:00 pm, the email will be sent at 3:00 pm. If the reservation begins at 3:30 pm, the email is sent at 3:00 pm.

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To configure, see Add an Email Reminder for Events.

To create a new Email Reminder for an event, please follow the steps below:

1. In the Admin sidebar, find and select Events & Timeslots.
2. Click on the desired existing event.
3. Edit Email Reminder Text field to include a message that can be sent to reserved users via email. If this field is blank, no reminder message will be sent for this event.
4. Click Save.

NOTE

Hyperlinks can be included in the text description of any reminder message.

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Event Reminder emails are sent at the top of every hour. If the reservation begins at 4:00 pm, the email will be sent at 3:00 pm. If the reservation begins at 3:30 pm, the email is sent at 3:00 pm.

To adjust the email reminder text any time before the email reminder is sent, see Edit an Email Reminder for an Event.

To edit or remove an event email reminder prior to delivery, please follow the steps below:

1. In the Admin sidebar, find and select Events & Timeslots.
2. Find the event you wish to edit or delete the reminder email.
3. To edit: Add or update text in the Email Reminder Text field.
4. To delete: Select and remove all text from the Email Reminder Text field. No reminder message is sent when this field is blank.
5. Click Save.

If an app user cannot secure a reservation for an event or Amenity Pass timeslot, the user can still join the waitlist for the event or pass. See Join the Waitlist.

Once the app user is waitlisted, there are three ways that user is notified:

1. Push Notification: The waitlisted user receives an immediate push notification to confirm they are on the waitlist. This standard message states: This is a courtesy notice. Your reservation for <event name, date, time> has not been confirmed and is still on the waitlist. If a cancellation occurs, you will receive a confirmation email.
2. Tag: The waitlisted user can see a tag on the event or timeslot photo that indicates Waitlisted. See Availability Tags.
3. Email: The waitlisted user also receives an email to their inbox. To configure this message, see Update Mail Templates.

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In the event that someone cancels their reservation, waitlisted parties are automatically advanced to confirmed reservations, “first come, first served.” Confirmed registrants will receive a confirmation email regarding your reservation and be sent a push notification. See Reservation Notifications.

If an app user successfully secures a reservation for an event or Amenity Pass timeslot, the user is notified in the following ways:

1. In-app Notice: The reserving user receives an immediate in-app notification to confirm their reservation. This standard message states: Your reservation is confirmed.
2. Tag: The reserving user can see a tag on the event or timeslot photo that indicates Reserved. See Availability Tags.
3. Email: The reserving user also receives a confirmation email to their inbox, including the event name, date and time, and details. To configure this message, see Update Mail Templates.

Waitlisted users also receive notifications of their status. See Waitlist Notifications.