Kiawah River Streamlines Resident Communication with One Centralized White-Label App

Kiawah River is a 2,000-acre community on Johns Island developed by The Beach Company. As the community continues to scale and welcome new homeowners, the team sought a better way to communicate with residents.

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Challenge

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How can Kiawah River keep residents informed and up-to-date with always accurate community information?

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Previously, once-weekly PDF newsletter and Facebook posts, served as the main communication points for Kiawah River. Weekly newsletters and social posts were a helpful starting point, but weren’t built for real-time updates or a community expanding in size and activity. The team needed a centralized, trusted channel to share timely information and support clear communication.

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“As Kiawah River grew, we knew Alosant would be a much better solution for resident communication and marketing the community.”

— Taylor Woods, Event Operations Manager at Kiawah River

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Solution

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Implement a branded community app for instant updates and everyday resident communication.

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With the app, the Kiawah River team can highlight the most important events, programming, and day-to-day information in one trusted place, ensuring residents are always in the know.

Real-time alerts and reminders keep everyone informed, while updated reservations prevent scheduling conflicts. Having community updates delivered through a single, consistent channel brings larger communications into the same experience residents rely on every day.

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Key Features:

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• Dynamic home page
• Real-time push notifications
• Newsletters

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Impact

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High visibility, clear communication, and consolidated community management systems.

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Since launching in January 2025, the Kiawah River App has replaced more than six fragmented systems and transformed resident communication from once-weekly updates to real-time information residents can trust.

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Within three months, an estimated 80% of current residents had adopted the app, establishing it as the trusted source of truth for updates and information.

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Residents now have accurate, up-to-date details—from upcoming events to road closures—always at their fingertips.

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The lifestyle team now shares community updates in real time through one connected platform, improving clarity, consistency, and resident confidence.

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