May 12, 2022

What Our 100% Renewal Rate Says About Alosant and Our Business

Grace Madsen

In the highly competitive PropTech industry and mobile app environment, earning renewals is the ultimate sign that we are doing something right. We’re pleased to share that since launching, we’ve had a 100% client retention and renewal rate thanks to our highly personalized in-app experience.

Developers choose Alosant because we are purpose-built for residential communities. Through our Alosant ResX™ operating system, we consolidate systems, centralize content, and focus communication. We future proof technology by providing a single app that curates to multiple user types. We leverage operating system advances including mobilizing access control. Our technology doesn’t just exist on a mobile device, it adds value and convenience to residents’ lives and our community partners’ operations. 

In addition to our 100% renewal rate, our community-branded mobile apps also have a 90% adoption rate, meaning 9 out of 10 residents download our apps, with most using it weekly. Communities and developers appreciate this high adoption rate because it gives them a direct communication channel with residents and allows them to send important messages and updates through push notifications. 

“Alosant has been an integral tool for our master-planned community real estate developments across Texas” says Christen Johnson, senior vice president of marketing for Johnson Development Corporation. “The easy-to-use front-end interface and smart backend design for community managers perfectly suits our resident and employee needs. With over 35 years in business, Alosant helps us deliver on our commitment to excellence. In fact, we’re proud to say 10 of our communities have renewed their contracts, some through 2027,” Johnson continued. 

Kristen R. Craig, Community Manager at Cross Creek Ranch, a community in Fulshear, TX, developed by Johnson, said, “Our app has been incredibly useful in keeping our amenity reservations organized. At the click of a button, residents can secure the Soccer, Lacrosse and Baseball Fields; Volleyball, Tennis and Basketball Courts; or their Community Room.” 

Our branded apps act as an ignition switch to the master-planned communities we serve. It is the amenity that brings all other amenities to life. Our partners understand the potential in that and have therefore continued to show loyalty for our product. 

At Riverstone, another community developed by Johnson in Sugar Land, TX, Nick Deacon, Community Relations & Recreation Director said, “Our Riverstone app can do it all! Our residents will soon be able to move effortlessly through the community using Alosant Access Connectors to mobilize our existing access control system. We are able to easily communicate with residents using push notifications and our guests can view housing options, special events and gain insights on the development.”

Alosant-powered branded, native apps have proven their value time and again. Alosant powers apps for more than 70 of the United States’ most innovative and fastest-growing communities, positively impacting the lives of nearly 200,000 residents. Due to our success, we also launched an additional 30+ branded lifestyle apps across the U.S. and Canada in the first half of 2022.

With the real estate market soaring to greater heights, we are excited about the future of our PropTech software and continue to innovate. Ultimately, we are confident that our outstanding customer service and common sense solutions will continue to earn us renewals and set us apart.

Sign up for our newsletter
Find us here

Related articles