COO Insights: Shaping the Future of FirstService Residential

Show Notes:

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Bob Cardoza, Chief Operating Officer of FirstService Residential, discusses his journey from consulting to executive leadership and the vision guiding the future of community management.

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He reflects on the creation of FirstService Residential Development Advisors, his transition into the COO role, and how strong partnerships, culture, and a focus on prosperity shape long-term success. Bob also highlights the company’s three-year operational evolution, including investments in AI and new technology platforms, while emphasizing that people remain at the heart of everything FirstService Residential does.

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Key Takeaways:

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00:00 Introduction.

01:10 The value of building trusted partnerships in new business initiatives.

08:47 Why early planning is essential for sustainable community development.

13:48 Leadership transitions shaped by mentorship and personal guidance.

19:00 Balancing prosperity, culture, and career opportunities.

24:57 The role of technology and innovation in shaping the future.

30:17 Building consistency and scalability through a unified brand and platform.

35:13 Success as a result of passion for the work and the people involved.

38:38 Advice on career growth, patience, and surrounding yourself with the right people.

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Resources Mentioned:

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FirstService Residential website

Urban Land Institute

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Thank you for listening to “Communities Connected: A Land and Lifestyle Podcast by Alosant.” If you enjoyed the show, please leave us a 5-star review and subscribe to our channel so you don’t miss any future episodes.

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You can find more about Alosant on our LinkedIn page and alosant.com

#ResidentExperience #MasterPlannedCommunities #Proptech #LifestyleManagement 

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About the Host:

April is the CEO and Co-Founder of Alosant. She is an experienced entrepreneur and real estate technology expert with an innate curiosity for consumer behavior. Alosant-powered apps make it easy for users to stay informed and engaged, offering solutions to connect with everything their community has to offer.

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